Find home entertainment and electronic products at Ultimate Electronics
Ultimate Electronics is a specialty retailer of home entertainment and electronics products. The company operates 32 stores spanning 9 states, including Arizona, Illinois, Kansas, Minnesota, Missouri, Nevada, New Mexico, and Oklahoma. They also operate 9 stores in Colorado under the name SoundTrack. While the company does have a web presence, they are not an online retailer.
Ultimate Electronics states they do not sell their products online because entertainment and electronic products are about the experience â€“ something you can not obtain while shopping online. While the store's website does allow visitors to browse their merchandise and print a shopping list, there is no option to purchase any item. Their philosophy; it is better to come in to one of their stores and experience the products for yourself. Thus, they have dedicated areas for listening, a home theatre area for viewing, and many interactive displays to get hands on with the products before you buy.
The company retails mid to upscale name brand products such as televisions, including plasma and flat screen models, home theatre systems, DVD players and recorders, and home audio electronics. They also have a wide selection of digital cameras and camcorders, mobile phones, and deal in satellite radio and television components.
In addition to their customer-friendly, in-store experience policies, they tout exceptional customer service. One noteworthy customer service policy is their 60-day price guarantee. Doubling most of the industry's standards, if a customer purchases a product at their store and finds a better price on the same product within 60 days of purchase, they will refund the difference with proof of purchase. They also have online product support for product warranties and online access to their warranty repair center, FastTrack, based in Colorado.